Original topic:

my phone was charging slowly any give me solution

(Topic created on: 05-23-2020 05:32 PM)
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vineshreddy123
Beginner Level 2
Options
Galaxy M
My phone was charging very slowly any tell solution costumer care not lifting the call
5 Comments
suven
Active Level 3
Galaxy M
you should change your charging cable
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PkgAbhi
Active Level 4
Galaxy M
Did you turn off fast charging option?
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vineshreddy123
Beginner Level 2
Galaxy M
noo
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PkgAbhi
Active Level 4
Galaxy M
try with another cable also adaptor.
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Samsung_Support3
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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