after oneui 5.1 update whenever i download gensinimpact on my galaxy m53 5g my 5g connection automatically switched in 4g connection while data of gensin impact is downloding from asia server, and i never get back 5g connection after unistalling of gensin impacg , i ahve to factory reset to get back 5g connection, fix this bug bro.
Poor Network Issue in Samsung Galaxy M53 First, Reset your device's APN settings. Once, Reboot your device. Then check whether the SIM card placement is correct or not. Reset your Network Settings.
We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:
Check device network mode settings Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on network mode SIM1 or SIM2. Step5: Select network mode.
Note: We recommend to set device network mode as LTE/3G/2G or 5g (auto connect) mode.
Check network operator settings Kindly set device network operator as "Automatically".
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on Network operators. Step5: Select automatically. Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode. Step6: Tap on OK. Step7: Registered on network.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
