Original topic:

issues after M51 one UI core 3.1 update

(Topic created on: 03-17-2021 10:22 PM)
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M51userNik
Active Level 1
Options
Galaxy M
Anyone racing issues with the sounds and notifications after updating to latest software?
So far I have observed below issues.
1. Notification and ringtone are reverting to a particular tone inspite of me repeatedly changing it.
2. This is serious and most irritating. The notification tone is not stopping. I have to restart to make it stop. And when I get a new notification it continuously keeps playing until I restart or mute the sounds.
Anyone knows how to resolve this or where to report it to so that it gets fixed fast??
2 Comments
Ehsank
Expert Level 5
Galaxy M
perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)
Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support