Original topic:

i m facing problem in my m11 whatss app web doesnot work in wifi

(Topic created on: 01-18-2021 11:30 PM)
754 Views
money1997
Active Level 3
Options
Galaxy M
Hello i m facing problem my whatssapp web doesnot work proper in wifi it takes so so much time to load and it dissconnets every 15 mins 
It works proper in mobile data but not in wifi doesanyone facing the same pls anyone have solution then give me @samsung #samsung 
7 Comments
senthilprabhu
Active Level 5
Galaxy M
Open your phone's Settings > Network & internet > Wi-Fi > turn Wi-Fi off and on.Try connecting to different Wi-Fi hotspots.Make sure Wi-Fi stays on during sleep mode.Reboot your Wi-Fi router.Contact your mobile provider and make sure your APN settings are configured correctly.Upgrade your Android operating system to the latest version available for your phone.If you're having trouble connecting to WhatsApp while on a Wi-Fi network that you don't normally connect to, contact the network administrator.Make sure your connection isn't on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.WhatsApp isn't designed to be used with proxy or VPN services, so we can't provide support for those configurations.Turn off roaming.
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money1997
Active Level 3
Galaxy M
whatssapp web is not working properly it takes so much time to load in wifi and auto disscontectes
whatss app is working properly
i m talking abt whatss app web
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senthilprabhu
Active Level 5
Galaxy M
try to Use Incognito Mode In Your Browser once and check.
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money1997
Active Level 3
Galaxy M
done bt not working
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senthilprabhu
Active Level 5
Galaxy M
what browser are you using
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money1997
Active Level 3
Galaxy M
i tried in every browser but facing same problem
and on other hand my s20 whats properly
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve Wi-Fi issue kindly follow below given step:-


>>Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for contacting Samsung.


Warm Regards,
Samsung Customer Support

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