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Active Level 3
Phone restarts automatically couple of times
I have also seen the phone restarts error report while opening the Samsung members app
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Active Level 5
If you have APK files uninstall it. This kind of files harms our mobile performance and also have a high risk of data stealing
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Active Level 3
i don't have apk apps in my phone
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Active Level 3
but i have apk of phone apps like google etc in zip format
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Moderator
Moderator

Hey if you are still facing the issue with automatic restart,  then request you to please turn out to the feedback section for help and raise an error report.

 

Kindly follow the steps as below:

 

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of symptom and attach the system log data (click checkbox)

 

*When you abstract the log file. Please check off the pop-up message: log file delivered

 

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

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