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β03-29-2024 10:29 AM in
Galaxy MIf still the issue persists, visit nearby service centre.
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β03-30-2024 08:49 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Reset app preferences: Settings > Apps > More option > Reset App Preferences.
Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Disable the data saver:
Path: Settings > Connections >Data usage > Data saver > Disable data saver (if enabled).
Reset network settings: Path: Settings > General Management > Reset > Reset network settings.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Note: We want to inform you that you can't use the Hotspot and Wi-fi both options at the same time.
Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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β03-31-2024 11:30 AM in
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