Original topic:

Update bugs

(Topic created on: 03-18-2022 09:49 PM)
85 Views
Samyak005
Active Level 2
Options
Galaxy M
As I updated my Samsung galaxy m52 5g to new security patch (March 2022) the camera quality drastically decreased as the photos are not sharp anymore and night mode got bad too, and mainly WhatsApp media doesn't show up in gallery, all it shows is error thumbnail and cannot open file. Phones overall performance also got downgrade with shutters here and there. Fix this bug as soon as possible 
14 Comments
SudhirkumarS
Active Level 6
Galaxy M
Yes same issue here
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DpPattanaik
Active Level 2
Galaxy M
Same issue with me
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yems
Active Level 1
Galaxy M
Same issue I faced today itself
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joyjit2000
Beginner Level 2
Galaxy M
Yes , I got same problem after 2022, march updates.Screenshot_20220319-152515_Gallery.jpg
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.
Check the physical condition of your camera lens.

1. Broken camera lens.
2. Scratchy camera lens.

Please check there is no laminated or tempered glass pasted on the camera.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

If the issue has not been resolved then Reset camera settings
Please follow the below steps:

Step1: From the home screen tap on Camera.
Step2: Tap on Settings.
Step3: Scroll up and tap on Reset settings.
Step4: Tap on Reset.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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