Unable to open PDF with Whatsapp Dual

[Rajiv125]

I am unable to open PDF in second copy of whatsapp. Already contacted to customer care through Smart Tutor twice but no use. Done so many exercises as per customer care but not succeeded. Getting response as "The file couldn't be accessed. Check your connection  or make the file name shorter." And same pdf file can be open in normal whatsapp of same mobile Galaxy M31 s ! Please help.

[srikala]

I have the same problem

[srikala]

How can this be rectified

[Chaman17]

Yeah. You now cannot view pdf files from dual whatsapp account. This is because of the recent policy changes implemented Samsung and Google. There isn't exactly any solution. But to eliminate your problem, do the following steps:
1. Open your cloned whatsapp account->settings->chats->chat backup.
Backup all your messages, photos, videos, docs on your device and your google drive.
Ensure that you remember the credentials of your google account that you're using as backup.
2. Next,open play store and download whatsapp business. Install, add your phone number, verify your otp. You will get a prompt asking whether you want to restore your content from backup. Select your google account and all your content will be restored on your account after sometime.
3. Lastly, go to settings and disable the option of dual messenger.

[Abualsaad]

Unfortunately, After doing All of these steps, the problem remains the same. 

[Chaman17]

Then either there is some issue with your device, or you didn't follow the steps properly. As I have tested with other devices, and the steps work. Moreover, I can also send you proofs if you don't believe.

[Flipflops]

ualApp Whatsapp as its data is nowhere visible in internal Storage and Gallery also. How can we get it visible ?

[Abualsaad]

Me too 😠

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[rrkkss]

 "The file couldn't be accessed. Check your connection  or make the file name shorter." This message is displayed when I open a pdf file in dual WhatsApp. Even image files are displayed but its location in gallery/file manager are not found. The folder for secondary WhatsApp files in file manager not found.