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09-21-2023 06:20 PM in
Galaxy MDear Samsung member,
Greetings from Samsung customer support.
Kindly follow the easy troubleshooting steps which might help to solve the issue.
1. Settings>>>Developer option>>Default USB configuration>>>USB tethering>>Disable it.
2. If the issue still persists then check the USB connection. Perform interactive checks through Samsung member apps:- Path:- Samsung member>>>Get help>>>Interactive check>>Charger/USB.
3. Also make sure that you are using a genuine Samsung charge.
Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Thank you for writing to Samsung.
Warm regard,
Samsung customer support
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09-25-2023 07:37 PM in
Galaxy M