Original topic:

USB connection problem

(Topic created on: 09-28-2021 06:03 AM)
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AK6815
Active Level 1
Options
Galaxy M
I am trying to connect a USB of 32 GB which has 15 GB data in it. But it shows "tap here to fix issue " while it can connect with other phone or pc. Another USB which has 10 GB data in it. I format it and copy my USB data in it from PC. Now it is not working also in my phone while it was connected first time. Please solve the issue.
3 Comments
ArshSky
Active Level 7
Galaxy M
Hi.... i also faced the same issue when i connected my 1.5 tb hardisk to S21.
I recommend you to connect it with usb and put both of them on a flat surface so that they can't dodder. Find an option of FORMET and do it.

I did the same and there is no issue and my hardisk speed got even better after these steps.
ArshSky
Active Level 7
Galaxy M
Like it if it's helpfull.
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check USB connection :- Perform interactive checks through the Samsung Member apps (Samsung members -> Get Help -> Interactive checks -> Charger/USB).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung. 

Warm Regards,
Samsung Customer Support

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