USB setting not showing

[Mohan7598]

I am facing problem with usb connection and OTG related setting after latest update 

I'm using Samsung M34 smartphone 

Anyone else facing the same problem or have solution?

In setting app OTG setting is not showing 

Thanks 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you kindly follow the steps to resolve your issue.

1. Check different OTGs with your device.

2. Check another pen drive.

3. Check with genuine OTG cable.

4. Check whether the device is OTG compatible or not.

5- Check the USB connection. Perform Phone diagnostics checks through the Samsung Members apps.
Path: Samsung members > Support > Phone diagnostics > USB connection

6. Enable file/ data transfer option: USB Cable> connect your device to your laptop> On your device, tap the "Charging this device via USB" notification> Under "Use USB for," select File Transfer.

7 -Clear data of USB settings: Setting > Apps > Three dots (Appearing at the top right corner) > Show system apps > Search USB Settings > Tap on storage > Clear data of USB Settings.

8- Reset app preferences: Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Kindly share the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

[Mohan7598]

I don't find the 7th step
USB setting not available