Original topic:

Touch screen unresponsive

(Topic created on: 03-18-2020 01:16 PM)
693 Views
BijuJose
Active Level 1
Options
Galaxy M
I felt an issue with my samsung m30s, the touchscreen not working. I tried many times pulldown notification panel but nothing work except hardware keys and fingerprint sensor. Atlast I solved the problem by long press of same key combination of screenshots that POWER BUTTON+VOLUME DOWN Button to restart the phone. After restart touchscreen working fine.
I think Exynos 9611 is a quite decent like snapdragon 712 as budget processor. There is no chance to hang phone by small utility applications,even with  games like pubg. I already uploaded log files in feedback option
3 Comments
cs_member9
Active Level 7
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung!

 

We are delighted to know the issue was resolved itself.

 

Thank you for contacting Samsung.

 

Warm Regards,
Samsung Customer Support

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SB2008
Beginner Level 2
Galaxy M

My touchscreen Samsung M30 is also non responsive. I rebooted the phone with Volume Down+Power button. The phone rebooted but the touchscreen is still not working.

 

Pls help

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BijuJose
Active Level 1
Galaxy M
exynos 9611 not working even like mediatek processors. software optimisation of samsung not good, samsung may good for multimedia applications but not good for gamers/hihh users
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