My Samsung Galaxy m20 doesn't respond touch when i palyed game and do other activities. Then when i lock my phone and after unlock it work well for sometimes but this problem accure frequently. Please solves this problem
Be assured, in order to resolve the issue of the touch screen of your device kindly follow below given steps:-
1. The phone touch screen could stop working due to physical damage. Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnet, static electricity can all damage touchscreen of Android phone.
2. Restart the device:- Restart the phone by pressing the Power button and then tap on Restart. Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting. How to restart the device:- Press & hold the power key > Tap on Restart > Tap again to Restart your phone.
3. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite Settings > General Management > Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
