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11-20-2023 04:19 PM in
Galaxy M
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11-21-2023 12:31 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you kindly perform the following steps to resolve your issue.
Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Press the power and volume down keys simultaneously for a few seconds.
Check space availability: Settings > Device Care >Storage.
You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
