Touch, SIM, heating issues

[kameswara_n]

I purchased recently M35. Without using much, I am having touch and heating issues. Sometimes 2 SIM is not working. If I switch off, it's working 

[goodthings]

Your's device is new so please give it's some time. After some time and after some updates all is well. So please don't bothered about this issue now. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Galaxy device Sim issue: we request that you kindly follow the steps to resolve your issue.

Navigate to Settings > Advanced features > Side button or Side key and adjust as desired.

1. Check the SIM card recognition status in Settings > About phone > Status information > SIM card status > 'Network' menu.
2. Remove and inspect the SIM card for any damage or corrosion. Ensure proper installation before reinserting.
3. Test the SIM card in another working phone with the same carrier.
4. Consider getting a replacement SIM card from your service provider if the issue persists.
5. Try restarting the Galaxy device to resolve any temporary errors causing the SIM card recognition issue.
6. Clean the metal terminals of the SIM card to ensure no foreign substances are interfering with its recognition.
7. Follow the instructions to remove the SIM card tray, place the SIM card, and reinsert the tray correctly.
*Insert the tray separation pin into the tray groove.
*Remove the tray completely.
*Place the SIM card on the tray with the metal terminal facing up and gently press it into place.
*Insert the tray back into the tray slot.
8. Replace the SIM card if needed, especially if it has been used for over 5 years or shows signs of damage due to cutting.
9. Contact your service provider to obtain a new SIM card.
10. Reset your mobile network settings if the issue persists after trying other solutions. This will reset all mobile network settings to default values.
Path: Settings > General management > Reset > Reset mobile network settings > tap ‘Reset settings’.

Galaxy device touch issue: kindly follow the easy troubleshooting steps which might help to solve the issue.

The phone touch screen could stop working due to physical damage.

Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnet, static electricity can all damage touchscreen of Android phone.
Is your device touch screen physically damage?
Yes, It damaged
Regarding ''Physical damage'' you need to carry your device with its ''original accessories'' to ''Samsung authorized service center''.
Your device will be physically inspected and any ''part'' and ''part price'' related information can only be shared by ''service center'' as it can differ region to region.

Restart the device:
Restart the phone by pressing the Power button and then tap on Restart.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.
How to restart the device
Please follow the below steps:
Step1: Press & hold the power key>>Tap on Restart>> Tap again to Restart your phone.

Remove memory card:
Are you using ''memory card'' in the device?
Due to some ''unauthorized'' file in memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:
Step1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
(Steps may vary according OS to OS)
Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step2: Pull out the tray gently from the tray slot>> Remove the memory card>>Insert the tray back into the tray slot
Note: Please note do not remove the memory card while the device is transferring or accessing information.
Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support