Support required for Samsung M30 dual app (Facing issue in WhatsApp )

[ShashankT]

Hello team, I am facing issue in WhatsApp using via dual app provided by samsung in my samsung m30.

 1) At the time of Status update in WhatsApp Showing below error if do some editing in picture. ⚠️Couldn't load this photo. Please try again. 

 2) while sending image direct from camera to someone showing below error. The file format is not supported.

3) Received photos and videos are not going in gallery.

Please support 

[Dr_Interchupipi]

🥲😥

[ManojKiriPhotography]

It's looks manybfacing this issue . This may be the software. Many mentioned same. Better send error report to samsung

[ShashankT]

Already send error report to samsung. Received this message only.

Thank you for contacting Samsung customer care. Your reference number is 2309049831. For any query, WhatsApp us on 180057267864 or click https://bit.ly/31QN4lI

[VinayJadhav]

Try restting phone

[ShashankT]

My main WhatsApp is working fine , only problem in parallel WhatsApp via Samsung dual app.

[ShashankT]

Anyone please support

[NsvChitti]

I'm also facing the same issue..

[ShashankT]

Anyone please help

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support