Resolved! Solved

Original topic:

Sumsung Display Colour tone changed

(Topic created on: 02-24-2024 06:47 PM)
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Shiva9707
Active Level 3
Options
Galaxy M
Dear Samsung,

I've been using the Samsung Galaxy M51 for 3 years now. The phone was running fine until 22.02.24 when I noticed a display issue. The color has become a bit dull, and it seems like a layer of grey sheet is covering the glass. This appears to be a software issue, similar to one I faced 6 months ago, which took 15-20 days to resolve online after numerous complaints to Samsung communities. These recurring display problems are causing irritation in my eyes. I've tried troubleshooting steps like switching on/off, factory reset, and updates, but nothing has helped. Please assist in resolving this issue promptly.

Sincerely,
Shivanshu Seth
Resolved!
kumar707
Active Level 2
Galaxy M
How they resolve By update? For yours mobile it resolved?
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THErevanth
Active Level 5
Galaxy M
Bro did you get any resolution? Faded discoloration solved or not?
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Shiva9707
Active Level 3
Galaxy M
No brother. Not resolved yet.
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THErevanth
Active Level 5
Galaxy M
Then how bro...
We should be done something strong.
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Shiva9707
Active Level 3
Galaxy M
Yes, this is a purely software issue, and it can be resolved remotely by the software team.
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Shiva9707
Active Level 3
Galaxy M
Just keep complaining.
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THErevanth
Active Level 5
Galaxy M
Where you are complaining bro?
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Shiva9707
Active Level 3
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon.
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THErevanth
Active Level 5
Galaxy M
Just talked with samsung customer care, they are saying android 13 version will come in march expectedly.
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arnablaha
Active Level 6
Galaxy M
https://r2.community.samsung.com/t5/Galaxy-M/M51-amoled-display-problem/td-p/14725758?src=ShareByUse...
I think it will help you to figure it out...
All things with proof and so many other user's conformation..
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