Original topic:

Suddenly started showing ads

(Topic created on: 08-30-2022 03:15 PM)
426 Views
ShantanuBarve
Active Level 5
Options
Galaxy M
My M31 suddenly started showing random ads while using phone. Why and how ?????
7 Comments
Nick00467
Active Level 1
Galaxy M
It is possible you have a malware or virus on your device. Uninstall any apps downloaded from unknown sources, and also download Avast anti virus/malware bytes app. Scan your device with the mentioned apps and see if it solves your issue. Also, go to settings->battery and device care->tap three dots-> update security engine-> then scan through device protection. Updating your phone may also help if available
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mHappiee
Expert Level 5
Galaxy M
Maybe from browser, you might have allowed notification from certain website...
Or could have installed some app which pushes ads
Or in Samsung's apps, there is Customisation service... Check them out if you have disable it or not
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ShantanuBarve
Active Level 5
Galaxy M
There is something called unity ads....that's showing the ads. But can't figure out how to disable it
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VinPb
Active Level 6
Galaxy M
Check installed apps list, if any app showing no name uninstall it
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mHappiee
Expert Level 5
Galaxy M
Unity ads ? 🤔
.
Unity is related to some gaming thing ig... Did you installed some gaming app or visited some website?
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ShantanuBarve
Active Level 5
Galaxy M
This was enabled somehowScreenshot_20220820-231036_Customisation Service.jpg
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cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

1: Disable the Google ads: Path: Settings > Google > Ads > Opt-out of ads personalization > Disable

2: Disable Google ads settings: Path: Tap on Ads by Google > Add settings > Disable Google ads settings

3: Enable pop-up blocker: Path: Internet browser > Settings > Advanced > Enable pop-up blocker

Kindly check Contain ads function while downloading any app from the play store. (If any application contains ads then it is mentioned under the name of that application while downloading from the play store).

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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