Original topic:

Still the same Bugs occurring youtube and mx player freezing issue.

(Topic created on: 02-04-2023 12:12 PM)
1650 Views
SanjitX_M32
Active Level 5
Options
Galaxy M
When i play youtube or mx player pro after locking my phone for few seconds and then trying to unlock my phone there is a bug, where it freezes the entire youtube and also mx player in horizontal rotation mode and won't respond, it will freeze... the screen entirely will not respond until i force stop the app this is happening on my M32 still the same issue is not resolved after latest one ui 5 A13 software update. 


Here I'm attaching my latest software version info in screenshot and the video of that irritating bug happening down below👇👇

image

@Samsung support please fix this !!

22 Comments
Sdk55
Expert Level 4
Galaxy M
How much screen on time are you getting?? And how much % left on your phone when u put charger in?
0 Likes
Q7
Active Level 7
Galaxy M
9+ hours of Screen on time. I charge my phone whenever it's below 30% and only charge it up to 90-95%.
cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support