Original topic:

Speakerphone turns on automatically

(Topic created on: 11-28-2020 07:08 PM)
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SandipEnigma
Active Level 5
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Galaxy M
Sometimes during call, the speakerphone automatically turns on. If you think it's due to accidental touch then it's not. Has anyone else encountered this issue with Galaxy M51? 
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cs-member13
Expert Level 4
Galaxy M

 Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve this issue kindly follow the given below steps:

1. Check device cache:-Settings> Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.
2. Check device in Safe Mode:-Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode:-Restart your device.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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