Secure folder issue

[Prajjwaltiwari6]

I have m52 5g. I am not able to add whatsapp images in secure folder. Everytime when i wants to move any file from whatsapp images, it shows an error message. Why this error and how I can fix it? I have attached screen shot of error msg.

[SN_26]

Try to move the photos to another album and try it

[Sidhabhi]

Move whatsapp image to different album like camera>now move it to secure folder

[Prajjwaltiwari6]

Yes bro I did that, but this is very lengthy and time taking process

[WalkieTechie]

Or you can go to Files instead of Gallery and transfer Whatsapp images from there to Secure Folder.

[Sidhabhi]

Have already forwarded this to the concerned team 👍

[Prajjwaltiwari6]

Yah i had sent them

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Willjoe]

Go to the Samsung store, this is an app in your list of apps. I'd never even used it before... Once there, look for the app SecureFolder (do a search). When it comes up just click on the REFRESH button or maybe it's a download button or maybe it means to re-download.

This will help you,
Will Joe