Screen fades on M51

[Lakxmi]

Namaste 🙏

I am in dire problem. My phone has lost its AMOLED charm and it looks like IPS LCD display .

Pls help me find out its salutation.

[sanjeevkumarmp]

Worst company. They only knows to give green lines for free with there updates.

[Lakxmi]

Not exactly green line but it looks not pure AMOLED but LCD 😭😭

[sanjeevkumarmp]

You just escape from green lines. I have green, white, pink lines also. 🫠

[Lakxmi]

That's freaking bad 😔

[junaid8379]

Hey, are you using the natural or vivid screen mode?

[Lakxmi]

Vivid mode what I personally prefer the most .

[Ritwiksondhi]

Same thing happened with my cousin's M51. Was it after some specific update?

[Lakxmi]

Prolly, a or two months later of last update 😔😔

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support