Scene optimiser

[arnablaha]

Scene optimiser is not working on my m51 device after Android 12 update.. I can't scan any documents. My scene optimiser option is still on but it is not working. Fix it samsung 😇

[iamiceparticle]

Did you clear the data of the camera app after the update?

[arnablaha]

No..

[arnablaha]

Is it helps 🤔

[iamiceparticle · Accepted solution]

Yes, I was also not able to get the scan document icon after android 12 update in my A71. Started working after clear data.

[arnablaha]

Thanks bro. It works 😇🤗

[Ramki_ramajayam]

Thanks 👍

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung. 
 
Warm Regards,
Samsung Customer Support