Samsung m31 proximity sensor issue

[vaghelajr]

i had faced a problem while receiving a call,   screen goes off while device touch or near to ear, but while call ended the screen goes off and black continued,

i read some tips from samsung community and tried *#77692# and got poping on screen (1) proximity sensor and (2) Light sensor,      as advised i had selected a proximity sensor and make it OFF,

                now i face same problem of screen goes off after call completion,   and i again tried to *#77692# and got poping on screen only light sensor,  not getting proximity sensor for revert it ON, which i wish too, and make it again as company condition, but surprisingly it is hidden from getting through shortcut with dial of *#77692#.

  i had make factory data reset too, and getting latest software update also but the proximity sensor not getting back on my screen to do it on or off,

please advise and guide me to getting again my proximity sensor on screen while dial *#77692#

[vaghelajr]

Not getting any proper solution for this issue

[Aashish3]

I am also facing the same problem in my Galaxy m31

[ravikantsaini]

sir mera call aane se receive krne ke baad automatic light off ho ja ra h lock button press krne se b on nhi ho ra h 1 seconds k liya on hota hai fir band ho jata h

[nikhiljiet13]

I face same problem with my M31s as well

[Amittrivedi77]

I am also facing the same problem in my Galaxy m31

[SandhyaPolaswamy]

I am also having same issue. Any suggestions please?

[Scrounger]

I m facing same issue with M31S without any tempered or any protectective glass.

[Appu2021]

Even iam facing this same issue on my M31, while receiving calls screen goes off and even after when call gets ends it does not came back, black screen remains continues, i have to press power button 3-4 times to light-on the screen again.

Not got any resolution on service centre too, even i have reset my phone, installed all updates, but none of update resolved this issue. No one is bothered to resolve such issue while it seems to be a manufacturing issue when most of the users are facing same.
Expecting a resolution from Samsung team.

[Honey3390]

SAMSUNG IS SO POOR SO THEY CANT EVEN PROVIDE THE PROPER SENSOR. Better to go for one plus

[sortv]

I am facing galaxy M31 proximately season problem