Samsung m31 proximity sensor issue

[vaghelajr]

i had faced a problem while receiving a call,   screen goes off while device touch or near to ear, but while call ended the screen goes off and black continued,

i read some tips from samsung community and tried *#77692# and got poping on screen (1) proximity sensor and (2) Light sensor,      as advised i had selected a proximity sensor and make it OFF,

                now i face same problem of screen goes off after call completion,   and i again tried to *#77692# and got poping on screen only light sensor,  not getting proximity sensor for revert it ON, which i wish too, and make it again as company condition, but surprisingly it is hidden from getting through shortcut with dial of *#77692#.

  i had make factory data reset too, and getting latest software update also but the proximity sensor not getting back on my screen to do it on or off,

please advise and guide me to getting again my proximity sensor on screen while dial *#77692#

[Cutyymili]

I am also facing the same problem in my Galaxy A71

[megamonster]

that may be due to tempered glass on your mobile

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[tarek7]

did you solvee the problem??

[selvartr]

mine galaxy m31 also getting this problem

[tarek7]

did anyone had a solve for the problem

[vaghelajr]

Not Getting any help from Samsung

[Samsung_4tGtfkZ]

sir mera call aane se receive krne ke baad automatic light off ho ja ra h lock button press krne se b on nhi ho ra h 1 seconds k liya on hota hai fir band ho jata h

[bharathi_]

Did you get any solution, I am facing the same issue.