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07-01-2020 07:41 AM in
Galaxy MDear samsung,
I bought the Samsung m30s just yesterday and I faced many problems in this phone. My phone is charging very slow 2% charging in 20 min.what is happening? This is my first problem
I updated the Samsung m30s android version 10 and updated latest UI version.
After the update 1 hour later I was watching videos in YouTube but suddenly in the bottom of the screen of m30s my screen becomes white and displayed only white colour then I restated my phone .after restart my screen does not load.my screen is full black and when I click to power button it displays some different colours at the bottom of the screen.😢😢😢 . I tried many steps my nothing worked. I have some important property documents and other valuable things in that phone please samsung help me
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07-01-2020 11:25 AM in
Galaxy M- Mark as New
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07-01-2020 11:46 AM in
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07-03-2020 08:24 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.
Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support