A recent update from Samsung has ruined my experience with the brand. Post successful update my phone (m52 5g) has started to show a green vertical line on my phone's display.
The service centre had quoted me 7.5k to fix this
Why should customer pay as there is no physical damage, the display is ruined post force update....
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.
Our highly qualified service engineers here at our service center. They are equipped with advanced technologies and are dedicated to delivering the best possible solutions for customers issue. However, you have already visited the service centre and they have guided you through the information after the physical inspection of your device, the chargers are applicable for the repair.
Hi. As per the samsung service centre, the report states no damage (physical/ chemical) whatsoever. After the force update from Samsung the green vertical line has appeared, the direct relation is you are creating an environment that creates fault in the phone.
Can you publish the report here and let everyone in the community decide what is correct. This is unethical practice and as a customer I feel cheated
Need support to resolve this without any charges levied
I think samsung has used cheap motherboard in making of their phones that why this line appears And not checked the quality of their products Trust Gone for this Brand I like samsung but after this and not by our mistakes if they can't fix this then we should not invest our hard money in such a brand
