As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.
Kindly check the device in a different location/network coverage area.
Check device network mode settings: Settings> Connections> Mobile networks> network mode SIM1 or SIM2> Select network mode(set device network mode as 5G/LTE/3G/2G (auto connect) mode.).
Check network operator settings: Settings> Connections> Mobile networks>Network operators> Select automatically> OK> Registered on the network. Note: We recommend setting device network operators as automatically.
Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.
Reset settings: Settings > General Management > Reset.
If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
