Samsung customer care contact me and told me tho go to the service centre and submit the phone with 200 rs fee for jobsheet . Service centre test the phone to find why this problem came into my phone and the customer executive contact with the service centre. But customer cannot give me assurance that if the fault was of the company would they provide free screen replacement or not .
According to the first talk they say that my phone se out of warranty so they could not peovide free service.
My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's free of cost. Thanks.
Already did everything they just told to pay 7000 for screen replacement , that is solely due to software I see as many post from samsung member on m52 green line issue I thing samsung was blind to see
You don't have to pay anything to create any job sheet, get it refunded. This is not a random issue. It is fault of Samsung to push firmware updates without doing proper testing. Lot's of users are facing the same issue. I would suggest that you do not pay for the screen replacement or any repairs or any services since they have caused the issue. Raise your complaints via Samsung CEO mail and NCH app. If samsung doesn't come up with proper resolution I am gonna lose my trust and sure gonna choose Apple next time.
@devil78 My dear friend dont fall in their trap and doenst pay any money, and i am facing this issue since 1 month and everytime they call they give you logic less task to do , and after that no one will never call or give baseless answer, SO don't waste your money and PEACE JUST DIRECTLY RAISE COMPLAINT ON NATIONAL CONSUMER Helpline and mention that this issue is faced by many and already many M52 5G users have complained ,if the ask for Docket number for reference mention 5012206/ 4982364/ 5035848
Share so no other could loss his MONEY and PEACE in this year offer
So make your move and take small step against samsung and do something because if we will not sue them today they will scam and con more peoples tomorrow. Just Start commenting on samsungs every posts on facebook,instagram and twitter, AND on YOUTUBE TOO on every samsung promotional video, doesn't matter who the you tuber is just write samsung is having major green line issues . Everyday atleast one comment can save Our fellow INDIAN friends and families money . Share so no other could loss his MONEY and PEACE in this year offer
As per your concern, we would request you to kindly share the job sheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
We have job sheet no solution from you guys that the issue first check from your before pushing an update why this many people facing issue due to your negligence
