This is with reference to your query regarding whatsapp issue. We sincerely apologize for the inconvenience caused to you, as media of dual WhatsApp is not showing in Gallery and My Files app of your device. We certainly do not want our customers to go through any kind of inconvenience. Please don't worry, we will surely help you with the same.
We would like to inform you that the issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved. Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.
We need confirmation from WhatsApp team regarding the path they will be using for saving their media files as in some devices we observed that WhatsApp was still using the old path.
Samsung is trying to solve the problem quickly by contacting WhatsApp team. If they go with the new concept then we will be needing some to prepare the fix. Meanwhile, we request you to please bear with us.
In case you require further assistance, please feel free to revert to us.
Thank you for writing to Samsung! We value your relationship with us.
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
