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Beginner Level 2

Hi,

 

My phone is not getting charged when i plug in the standard charger  given by samsung . it is only getting charged when i connect it to power bank.

No other standard  charger is working, i tried with new M31 charger as well, phone is not responding or showing any charging notification.

Can someone help me with this.

4 Comments
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Active Level 6
only Samsung authorize service center can help u with this
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Expert Level 5
its better to visit service centre
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Active Level 6
Maybe the charging adapter has any problem.
Visit service centre.
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Dear Samsung Member,


Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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