When i first purchased my samsung m40 a year ago i was able to run pubg on smooth + extreme graphics settings but now it has been reduced to smooth + ultra, which is disappointing. Whenever i play pubg, battery reduces drastically and allows me to play only 5 classic matches from 100% to 5%. Battery performance as well as the gaming performance is bad. After 5 - 6 minutes on gaming frame rate starts to drop and game starts to lag. And no doubt battery performance is a big disappointment. I think i should gift this phone to my grandmother and buy a better one because if i continue to play pubg on this device i might end up destroying it, it's really frustrating. And i believe Samsung phones are not meant for gaming, be it M series, S series or whatever.
Please be assured and to resolve the issue kindly follow the given below steps:-
1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon. Exit safe mode: Hold the power button and select restart on the device.
2. Reset the device:- Settings >General Management > Tap on Reset. Note: Before reset make sure to have back up of the data via Smart Switch Mobile App (Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
