Restarting Issue Device Log

[CrazyBoy28]

Who are all Facing Freezing and Restarting issue. Please find below the steps to share logs correctly 

1. Dial the string *#9900# 

2. Debug level-->mid--(Phone reboots if changed level) 

3. Again Dial *#9900# --> Disable Upload Mode 

4. Reproduce the issue. 

5. Dial *#9900# -> Run dumpstate/logcat/modem log -> Copy to sdcard (include CP Ramdump)

6. Extract the folder named log from My File and share for analysis of the issue. 

Note : Compress the log file as .zip and share at [email protected]

Refer this Video

After Extracting the Log File, Change the Debug Level to Low

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[ksanantha]

Hello, Thanks for your comment on my post. I have sent the zipped up log files to [email protected].

[Bhavya711]

Any updates?

[bantihalder]

Any updates

[Chanakya_Reddy]

[email protected] is an email ID? Or website ?

[CrazyBoy28]

Mail ID

[Chanakya_Reddy]

Ok Tq

[Chanakya_Reddy]

Bro when I send log folder to then it says it exceeded limit 25 mb, what to do?

[CrazyBoy28]

Automatically it will be add the drive link , s don't worry

[rumlow]

I completed step 3, but can't understand step 4 (reproduce issues ). I mean how can i reproduce the problem, can you explain this?