Few months back 1+ and 🍎 phones have also faced lines on their AMOLED displays. 1+ has also offered freedisplay replacement for phones which has faced this issue meanwhile apple did nothing such for similar issues.
Coming forward to the present samsung devices are now facing the same issue and samsung is providing free replacement for only its top layer elite class AKA Flagship users even tho the issue is also seen in mid range phones as well.
Let us dig deep in why and what is causing this issue. The lines on display is caused when atleast a single pixel gets a voltage which is higher or lower than what it supports. If a voltage fluctuates then the entire column of pixels will go dead. Almost all AMOLED displays in the market are prone to this issue.
If we observe closely, the brands which faced this issue get their displays manufactured by the same brand and guess who the brand is??? Ofc it is Samsung. Samsungs displays are the ones at fault. Even tho AMOLED displays are fragile, proper precaution methods can save this from happeneing and no such measures are taken.
I personally own an M52 5G and have gotten a 50% discount on display replacement but i rejected it as it was having no warranty for it. How can such a big brand not take adequate actions for its own fault. If they dont take actions soon, there wont be any other choice but to switch brands after being a loyal samsung customer
This might be the end of my samsung journey. It was fun while it lasted owned s2 duos for a long time then a c9 pro and finally ended up with m52 5g. Tested a lot of samsung phones like m51, a52, a33 5g, m33 thanks to my friends and family.
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. If anyone facing a line issue on their devices. So, we would request them kindly visit the service center and inspect your device with the technical team end, they will provide them with all the information in a better way after inspecting the device physically as per Samsung guidelines. Furthermore, we are taking your valuable feedback regarding the line policy. we are continuously working to make our products better and more efficient.
However, as you have already cordinate with service team but still issue not resolved, please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)
I was never told why the green lines occured when i was going through all the calls from samsung customer team even after they take the IQC report. Furthermore one of the samsung head of customer service agreed it was due to software updates. Still there was no proper resolution provided by them. Its been 4 months since my complain was registered. Samsung After Sales Service is one of the worst in my humble opinion. I would not make the same mistake of buying samsung ever again.
