Original topic:

Quick Share not working

(Topic created on: 02-02-2024 04:34 PM)
498 Views
Skiller6815
Active Level 4
Options
Galaxy M
After new update of Quick Share App, it is not working properly. My another device which is discoverable but my samsung phone is not searching it.
Nearby share Integration is not working also.
I changes all type of settings but nothing happened.
Device name- samsung f23 5g





image
Unable to search


image
I changed setting but nothing happened.



3 Comments
cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy M
Is nearby share still working on your device?
0 Likes
Skiller6815
Active Level 4
Galaxy M
Yes