Problem with lock screen

[Divyq]

If I lock my mobile it opens automatically and if I locked also it remains screen on

[Cnusri]

Worst mobile in my life . Every month troubles. Why to buy this brand . 1. https://youtube.com/shorts/zt2E_r_e6g0?feature=share 2. https://youtube.com/shorts/6ja5moiAsGY?feature=share 3. https://youtu.be/GoUWH0pNTiA




4. https://youtu.be/p0lwHC0UuzM




5 . https://youtu.be/cU8Z7k9d_l0

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check after rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support