Original topic:

Phone problem regarding

(Topic created on: 05-14-2022 08:58 AM)
554 Views
oneuifan1
Beginner Level 2
Options
Galaxy M
Hi Samsung members please help me to resolve my problem or finding my problem in my Samsung m21 my Samsung m21 got suddenly restarting issue it come again and again my phone got heating I am a big fan of Samsung but in m21 my phone got hang and restart again and again how to fix or it is the end of the mobile please it is 1 year 6 month old phone so I don't warranty please help me# Samsung galaxy m21
8 Comments
21Sam_
Active Level 6
Galaxy M
I also face this problem
0 Likes
yash1th
Expert Level 1
Galaxy M
Have you done a factory data reset?
0 Likes
Galaxy M
Is the auto restarting issues come after update
0 Likes
Anonymus360
Active Level 7
Galaxy M
Just Reinstall device Software or visit any nearby Samsung Service Centre
0 Likes
Anonymous
Not applicable
Galaxy M
I think it's a feature of samsung. When Phone hangs it will automatically restart.
You uninstall all non-use third party applications. If Problem not solved contact samsung costomer care(1800407267864). it's fully free... No need of warranty
0 Likes
Anonymous
Not applicable
Galaxy M
It's a motherboard failure again...you'll have to visit service center for the solution. Request them to replace motherboard free of cost as it's a problem from their end. Otherwise, you'll have to pay the amount
0 Likes
bodheet
Active Level 6
Galaxy M
I think there is mcu issue visit nearest service center
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes