Phone hangs on boot screen with Logo

[Ganesh1024]

Is any of the samsung service center open in bangalore, if "Yes" i have issue(Booting problem) with my samsung m31s after updating to Android 11.. please help.. my child is missing online class and I am missing my important meetings and calls.. it's very important for me.. pls can anybody help, tried always to contact service center help, but no use, so posting on community

[Ganesh1024]

Yes

[Ganesh1024]

Only this screen appears

[Muhammad Nuhin]

Try to start mobile on safe mode. When Samsung logo appear on screen, press and hold the volume down key, if it works then restart the mobile to get back normal.

[Ganesh1024]

Thanks for the suggestion brother, tried even that, but it's not working...

[Ganesh1024]

After that it gets off

[Ganesh1024]

Any other solutions- please suggest

[Muhammad Nuhin]

It seems hardware problem, search google for solution.

[AKSM215F]

Did you tried booting into recovery mode & wipe cache partition?

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support