Palm swipe screen shot not working properly

[SriKrishna1193]

Kindly suggest a to do the needful on the above subject... 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

You can use the Palm swipe-to-capture feature by swiping the edge of your hand across the whole screen to take a screenshot after enabling it.

*Path: Settings > Advanced features > Motions and gestures > turn on ‘Palm swipe to capture.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support