Today morning, I got the Google Play System update. After updating, when the phone restarted, the screen went black. Charging animation was shown when connected to the charger; calls were coming. I could mute them by pressing the volume button, but the screen was just black. I have to force-restart the device. Now it's good.
As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
