Original topic:

Network problem

(Topic created on: 03-27-2024 06:06 AM)
496 Views
AbdeAbiTalibDas
Active Level 5
Options
Galaxy M
In my phone there is bug after 6.0 update in network band I am not recieving good network and I have changed my sim to 5G also but network in my location is worse sim company network is in good quality in other samsung device which I have samsung ultra.

So I request you plz roll new OTA update of network band in M34.
4 Comments
RedBullRussia
Expert Level 2
Galaxy M
M34 has poor network signal
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Mayur000
Expert Level 1
Galaxy M
You are right
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souvik22ff
Active Level 9
Galaxy M
Yes same problem after update please solve this problem
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Also, we have noted down the feedback. We are continuously working for making our products better and more efficient.

Warm Regards,
Samsung Customer Support

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