While playing BGMI on wifi network, ping goes very high. Although wifi plan is 100 Mbps. But while using other apps, wifi speed is good as per the plan.
As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.
Check device network in open area Check device network mode settings Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.
Check network operator settings Kindly set device network operator as "Automatically". Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>> Note: We recommend to set device network operators as automatically. Tap on OK>>Registered on network.
Check SIM cards Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
