My voice is not clear to opponent side during calls-Galaxy M14 5G

[GBKKavi]

Product- Samsung Galaxy M14 5G

My voice is not clear and people from opponent side is not able to hear my voice clearly during calls. Does anyone facing this issue? What would the solution? Its major bug in Galaxy M14 5G.

[AV_Sharma]

🤣guess samsung doesn't like fights so not letting your opponents to hear your cussing

[GBKKavi]

Ha ha.. Call quality is very bad. Not sure what should I do?

[Fast_n_Curious]

Once try to check if the problem is in the network by using the SIM in some other phone temporarily. Complain to the network operator so he can look into it

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

Please follow the easy troubleshooting steps which might help to solve the issue.

1. Disconnect anything plugged into the headphone jack like a selfie stick, headphones, Bluetooth, etc.
2. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)

Restart the device & Record your voice to verify

How to restart the device
Please follow the below steps
Note: If you use the security feature, the phone will require your backup password to unlock after rebooting.
Step1: Press & hold the power key.
Step2: Tap on Restart.
Step3: Tap again to Restart your phone.

Record your voice by using "Voice recorder" and play the recorded audio
Please follow the below steps
Navigate to apps screen and tap on Samsung folder.
Tap on Voice Recorder.
Tap on recording to record your voice then tap on Stop to save the recording.
Tap on Save.
Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Hirak0101]

Same issue in my Samsung M14, I check many times & also visit service centre 2 times, voice break during call issue coming when my phone connect in 4G network .

[Members_Avnt0Xa]

Hello, I'm facing the same problem. Thanks for pointing out that it happens when it's connected to 4g network. 

I made some changes as follows and it seems to work but I'll update in case the issue reoccurs. 

1. Change the network to 5g and there was no voice break issue. 

2. I then changed the setting for network selection from select automatically to manually select my sim provider and restarted the phone. It worked fine. 

3. I again switched from manual network selection to automatic network selection and it seems to work fine.