Original topic:

My phone m31s automatically restart

(Topic created on: 08-31-2022 12:41 AM)
517 Views
kampraj
Active Level 1
Options
Galaxy M
9 Comments
PramodKL
Active Level 1
Galaxy M
Yes same issue in my friend phone allso
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PramodKL
Active Level 1
Galaxy M
Same phone m31
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skul
Beginner Level 2
Galaxy M
When an running application is crashing i have faced this issue
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BooBooMan
Active Level 5
Galaxy M
Welcome to the club 😜
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tsp1
Beginner Level 4
Galaxy M
Same problem
The M series is having issues with motherboard. This is fault from company
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kampraj
Active Level 1
Galaxy M
Yes , right same issue in my phone m31s.
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xawwnee
Active Level 4
Galaxy M

For out of warranty case, they will only provide some discount on repair cost (replacement of motherboard) but for discounted repair there will be no warranty. Every service center is saying the same motherboard issue for all M-series handsets with Exynos 9610 and Exynos 9611, but Samsung official is sitting relax and busy counting the money from repair costs.

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JithinAjith
Expert Level 1
Galaxy M
1. Settings 》Apps 》tap 3 dots 》Reset app preferences

2. Settings 》Device Care 》Battery 》Background usage limits 》
* Deep sleeping apps 》select all apps
* Sleeping apps 》select all apps

3. Settings 》Apps 》
Android system Web view 》Tap on 3 dots 》uninstall update
Android system intelligence 》Tap on 3 dots 》uninstall update
Chrome 》Tap on 3 dots 》uninstall update

4. Playstore 》Storge 》Clear data

5. Update all apps
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cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

There are two methods to disable the auto-restart function
Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left.
Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled

If you are facing this issue after installing any new application then uninstall that application.
Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK

Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.

If the issue still persists we would request you to kindly visit your nearby service center, for the physical inspection of your device. Please be assured, our team will surely help you with this.

You can search for the nearby service center from the given link:-https://www.samsung.com/in/support/service-center/

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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