Mobile hotspot issue on Galaxy M34

[UzumakiSathee]

Hello,

I have mobile hotspot issues on my M34. 

Internet speed is very slow when connected to Hotspot. But internet on phone (4G & 5G) works with any issues. 

Often internet gets cut off even when the Hotspot is ON. 

I had to turn off and on the Hotspot to resolve it. 

I already tried basic troubleshooting steps with no luck. 

I never had this issue on my M31. 

Is there any way to resolve it? 

[Anonymous]

same thing it cannot give the data speed to other mobile phone when connect to hotspot

[AdityaAgarwal539]

Set preffered band to 5ghz and don't be far from the hotspot device for best speeds

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using a hotspot the internet speed would be slow because two devices use the data at the same time, it is not an issue it is a concept of every device. However, if you share the hotspot or take it, it also depends on the speed of wi-fi signals.

If you want then you can visit the service center once for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[UzumakiSathee]

So, here is the update.

When I bought the phone, I disabled 5G and used 4G LTE.
I thought 5G might drain the battery faster and I was fine with 4G speed.

But, that seems to be the issue.

Once I turned the 5G back on, I did not see the Hotspot connectivity and speed issue.

In the same location/spot, 5G has around - 80dBm signal and 4G has around -100 dBm signal.

Not sure if it's related anyhow.
Hotspot works so far once I enabled 5G from mobile networks again.

Let's see. 🤞🤞

[fahimgazi]

Didn't support 5ghz band