Original topic:

Mobile heat issue after new updates M53

(Topic created on: 3 weeks ago)
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Deva_Raj
Active Level 3
Options
Galaxy M
Guys, am facing mobile heat issue after the recent update. Please let me know what are the things I have to check ? 

image


5 Comments
goodthings
Expert Level 5
Galaxy M
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Deva_Raj
Active Level 3
Galaxy M
Thanks for your reply .Of course, this is my last option if I don't find any other solution.
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goodthings
Expert Level 5
Galaxy M
As you like. Thanks.
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

Galaxy M
Yes same here
I think is due to summer.....but also I think it's a software problem probably
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