As per your query, we'd request you to once get in touch with the Play store.
If your issue still not resolved, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
