First, clean your device (without water). If you want to with water then you must be careful while cleaning phone. If cleaning method not work then try with resetting settings because settings can be issued with this.
Please accept solution by clicking 3 dot if you satisfied.
Backup data and hard reset. If you don't know how reset and setup, search it on YouTube ,"hard reset and your device model no. If it was helpful, accept it as solution.
We acknowledge your query and apologize for the same. Please perform the below-mentioned steps to resolve the issue:
Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app. Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.
* Check after rebooting your device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
