Original topic:

Major problem after one ui 8 update in m35

(Topic created on: 3 weeks ago)
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jeremiah_jaimon_
Active Level 4
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Galaxy M
Im facing a major problem in my m35 . When ever i try to change the clock style in lock screen it just disappeares and nnow. I cant set the clock in correct position .it is so frustrating pls help me solve this .i hat samsung 🤬😣😩
3 Comments
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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faizt
Beginner Level 2
Galaxy M
Better to factory reset after every new android update
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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