Magnetic sensor (Magnetometer) not functioning in Galaxy M02s

[AI86]

I'm facing a peculiar problem on my Samsung Galaxy M02s, which was purchased less than 6 months ago.

I'm unable to use the Google maps app as well as the Compass app due to some issue with the Magnetometer (magnetic sensor) on the device.

Google maps worked perfectly fine when I last used it about 3 weeks ago. However, when I tried to use it today, I observed that the arror on the screen doesn't rotate when I rotate the phone (when it previously used to). I had updated my phone to the latest Android 11 and One UI about a week ago. Could it be the reason?

Has anyone face a similar issue?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[keshumanku]

compass not show

[AI86]

Thanks for the clarification! Much appreciated :)

[Goldd]

In my M11 there is no magnetic sensor and the compass not working.

[faha599]

I want talk

[faha599]

I am facing some problem for some long time of compass is showing that is not supporting in your mobile